We’re looking for a Technical Support Engineer to join our growing support team with the goal of making our customers awesome. If you love solving the deepest and gnarliest tech problems, enjoy working with all types of customers from around the nation, and love variety, this job has it all in spades. FlexiSAF is a growing company and there’s a lot of opportunity to work with a broad range of technologies, people and products.
Caution, this isn’t your typical support gig. The Technical Support Engineer will serve as the first point of contact (via a ticketing system ) for customers that utilize FlexiSAF products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You will often times find yourself collaborating with support staff in our various offices within the nation. You will be responsible for providing customer service through professional written and verbal communication in various types of roles.